查看“远程协助”的源代码

{{Infobox Windows component
|name = 远程协助
|introduced in = [[Windows XP]]
|caption=[[Windows 11]] 中的远程协助
|replaced by=[[快速助手]]
|logo=Remote Assistance W10 icon.png
|screenshot=Win11-24H2-RemoteAssistance.png
|exe = <code>msra.exe</code>
}}
远程协助是 [[Windows XP]] 中引入的一项 Microsoft Windows 功能，它允许用户通过网络或 Internet 查看或控制远程 Windows 计算机以解决问题，而无需直接接触计算机。它利用远程桌面协议规范在两个设备之间建立通信。

随着 [[Windows 10 v1607|Windows 10 周年更新]]的发布，此工具的所有可见快捷方式都被删除，有效地将其隐藏起来，以支持提供相同功能的[[快速助手]]。

== 历史 ==
=== Windows XP ===
The feature was first introduced in Windows XP and is based on Remote Desktop technologies. Remote Assistance in Windows XP is integrated into the user interface of [[Help and Support Center]] and allows sending invitations to a support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods. The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Chat, audio-video conversations and file transfers are also available.

=== Windows Vista ===
In [[Windows Vista]], Remote Assistance received a major upgrade and is based on RDP 6 and Windows Desktop Sharing API. Two administrators can connect to a single computer and remote sessions now automatically reconnect after the computer is restarted. Support for pausing a session, built-in diagnostics, chat, file transfer and XML-based logging was also added. The bandwidth requirements for remote sessions were lowered for users with low-speed connections. Support for NAT traversal was added which allows remote sessions to be established even if the user is behind a NAT device. Support for configuring Remote Assistance via Group Policy was added along with support for command-line switches which enables deployment of custom shortcuts.

=== Windows 7 ===
In [[Windows 7]], Remote Assistance is based on RDP 7. An extra option to connect using Peer Name Resolution Protocol was added, called ''Easy Connect''. With ''Easy Connect'', only a password needs to be shared instead of an ''invitation file'', and two computers can establish a peer-to-peer connection over the Local Area Network (LAN) or the Internet without a relay server. Easy Connect is only supported on IPv6 connections. This version of Remote Assistance removed support for file transfer and clipboard sharing.

== 弃用 ==
随着 [[Windows 10 v1607|Windows 10 周年更新]]的发布，Microsoft 删除了此工具的所有可见快捷方式，取而代之的是名为[[快速助手]]的现代替代品，它大多具有相同的功能和类似的用户界面，其设计与基于 UWP 的应用程序最相似。与其前身不同，快速助手要求支持人员在提供帮助之前使用 Microsoft 帐户登录，因为它具有依赖于云的功能。远程协助工具仍然存在，可以通过直接运行 <code>msra.exe</code> 来调用。

== 图库 ==
=== Windows XP ===
<gallery>
WinXP Remote Assistance Main Screen.png|主屏幕
WinXP Remote Assistance Invite screen.png|连接方式
WinXP Remote Assistance Save Invitation screen.png|创建邀请文件
WinXP Remote Assistance Save Invitation screen2.png|设置邀请文件的密码
WinXP Remote Assistance View Invitations.png|查看或更改邀请屏幕
</gallery>

=== Windows Vista 及以上版本 ===
<gallery>
Vista Remote Assistance.png|Windows Vista 中的快速助手
Remote Assistance.png|[[Windows 10]] 中的快速助手
</gallery>

[[分类:在 Windows XP 中推出]][[分类:Windows 组件]]