查看“远程协助”的源代码

{{Infobox Windows component
|name = 远程协助
|introduced in = [[Windows XP]]
|caption=[[Windows 11]] 中的远程协助
|replaced by=[[快速助手]]
|logo=Remote Assistance W10 icon.png
|screenshot=Win11-24H2-RemoteAssistance.png
|exe = <code>msra.exe</code>
}}
远程协助是 [[Windows XP]] 中引入的一项 Microsoft Windows 功能，它允许用户通过网络或 Internet 查看或控制远程 Windows 计算机以解决问题，而无需直接接触计算机。它利用远程桌面协议规范在两个设备之间建立通信。

随着 [[Windows 10 v1607|Windows 10 周年更新]]的发布，此工具的所有可见快捷方式都被删除，有效地将其隐藏起来，以支持提供相同功能的[[快速助手]]。

== 历史 ==
=== Windows XP ===
此功能最初是在 Windows XP 中引入的，它基于远程桌面技术。Windows XP 中的远程协助集成到[[帮助和支持中心]]的用户界面中，允许通过电子邮件、Windows Messenger 或将邀请保存为文件并通过其他方法传输邀请发送给支持人员。计算机可以由远程连接的支持人员和发送邀请的人控制。还提供聊天、音频视频对话和文件传输。

=== Windows Vista ===
In [[Windows Vista]], Remote Assistance received a major upgrade and is based on RDP 6 and Windows Desktop Sharing API. Two administrators can connect to a single computer and remote sessions now automatically reconnect after the computer is restarted. Support for pausing a session, built-in diagnostics, chat, file transfer and XML-based logging was also added. The bandwidth requirements for remote sessions were lowered for users with low-speed connections. Support for NAT traversal was added which allows remote sessions to be established even if the user is behind a NAT device. Support for configuring Remote Assistance via Group Policy was added along with support for command-line switches which enables deployment of custom shortcuts.

=== Windows 7 ===
In [[Windows 7]], Remote Assistance is based on RDP 7. An extra option to connect using Peer Name Resolution Protocol was added, called ''Easy Connect''. With ''Easy Connect'', only a password needs to be shared instead of an ''invitation file'', and two computers can establish a peer-to-peer connection over the Local Area Network (LAN) or the Internet without a relay server. Easy Connect is only supported on IPv6 connections. This version of Remote Assistance removed support for file transfer and clipboard sharing.

== 弃用 ==
随着 [[Windows 10 v1607|Windows 10 周年更新]]的发布，Microsoft 删除了此工具的所有可见快捷方式，取而代之的是名为[[快速助手]]的现代替代品，它大多具有相同的功能和类似的用户界面，其设计与基于 UWP 的应用程序最相似。与其前身不同，快速助手要求支持人员在提供帮助之前使用 Microsoft 帐户登录，因为它具有依赖于云的功能。远程协助工具仍然存在，可以通过直接运行 <code>msra.exe</code> 来调用。

== 图库 ==
=== Windows XP ===
<gallery>
WinXP Remote Assistance Main Screen.png|主屏幕
WinXP Remote Assistance Invite screen.png|连接方式
WinXP Remote Assistance Save Invitation screen.png|创建邀请文件
WinXP Remote Assistance Save Invitation screen2.png|设置邀请文件的密码
WinXP Remote Assistance View Invitations.png|查看或更改邀请屏幕
</gallery>

=== Windows Vista 及以上版本 ===
<gallery>
Vista Remote Assistance.png|Windows Vista 中的快速助手
Remote Assistance.png|[[Windows 10]] 中的快速助手
</gallery>

[[分类:在 Windows XP 中推出]][[分类:Windows 组件]]